Refund policy
At VowNest.shop, customer satisfaction is important to us. We want you to feel confident when purchasing our ring boxes, jewelry holders, and related products. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds.
30-Day Return Policy
Eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, the product should generally be unused, undamaged, and returned with its original components and packaging where reasonably possible.
Free Returns
VowNest offers free returns worldwide for eligible purchases within the applicable 30-day return period.
Before returning an item, please contact our customer support team at support@VowNest.shop. We will review your request and provide the appropriate return instructions.
Please do not send an item to an address without first receiving return instructions from our team.
Return Eligibility
To be eligible for a return, an item should:
- Be requested for return within 30 days of delivery.
- Be in substantially the same condition in which it was received.
- Include the original accessories and components, where applicable.
- Not show damage caused by misuse, neglect, unauthorized modification, or improper handling.
We reserve the right to inspect returned products before approving a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@VowNest.shop.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution at no additional cost where applicable.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Your bank, credit card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
Exchanges
If you wish to exchange an eligible item, contact our customer support team. Exchanges are subject to product availability.
Where a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order.
Non-Returnable Items
Certain products may not qualify for return, including:
- Gift cards.
- Final-sale products where permitted by law.
- Products damaged through misuse.
- Products altered or modified after delivery.
- Personalized products where specifically disclosed as non-returnable before purchase, except where defective or otherwise required by applicable law.
Nothing in this policy limits consumer rights that cannot legally be excluded.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We will attempt to accommodate cancellation requests before processing or shipment. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
You may instead request an eligible return after delivery.
Contact
For return and refund assistance:
Email: support@VowNest.shop
Phone: (888) 652-5320
Address: 214 Laird Dr #101, East York, ON M4G 3W4, Canada